Terms & Conditions

By accessing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 and use the Service for business purposes. If you accept on behalf of a company, you confirm that you are authorised to bind it to these Terms.

Scriptiflow helps car dealerships market and sell vehicles and manage their customers. Features include:

• Inventory — syncing and managing vehicle listings, including from marketplaces such as mobile.de and AutoScout24.
• CRM — managing contacts, leads and notes.
• Unified inbox — connecting and handling email (Gmail / Outlook), WhatsApp, Instagram and Facebook Messenger in one place.
• Marketing center — creating images, videos and social posts from templates, with AI-assisted copy.
• Advertising — creating and managing campaigns on Meta (Facebook / Instagram) and measuring results.
• Deals and contracts — tracking transactions and generating, sending and electronically signing contracts.
• Invoicing and multi-brand management.

We may add, change or remove features over time as the Service develops.

To use the Service you create an account. Keep your login credentials secure and your details accurate. You are responsible for all activity under your account.

We offer a free trial (currently 14 days, with Pro-tier features and no card required at signup). When the trial ends, access continues only if you take out a paid subscription. We may change or withdraw trial offers at any time.

Paid plans (currently Basic, Pro and Premium) are billed monthly or annually in advance at the price shown when you subscribe. Prices are in euro and, where applicable, include or are subject to VAT.

• Subscriptions renew automatically for the same period unless you cancel before the renewal date.
• Card payments are processed by our payment provider, UPC / e-Commerce Connect (Raiffeisen Bank Kosovo). You authorise us and our provider to charge your chosen payment method.
• Advertising spend and other pay-as-you-go charges (for example boosting a campaign) are charged separately, in advance, to the same payment method.
• We issue invoices for payments. You are responsible for any taxes that apply to you.

We may change plan prices. We will give you reasonable notice and the change takes effect at your next renewal; if you do not agree, you may cancel before it takes effect.

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and you keep access until then. We do not provide pro-rated refunds for partial periods unless the law requires it.

Advertising and pay-as-you-go charges are generally non-refundable once the spend has been committed to the ad platform; where a refund is possible it is issued in full to the original payment method. Nothing here limits any mandatory statutory rights you may have.

You keep all rights in the content and data you upload or generate, including information about your customers (“Customer Data”). You grant us a licence to host, process and transmit it as needed to provide the Service and as you instruct.

We process Customer Data as your processor, under our Privacy Policy and, where applicable, a data processing agreement. You are responsible for the Customer Data and for having the right and any consent needed to use it in the Service.

You agree not to use the Service to:

• send spam or unsolicited messages, or contact people without a lawful basis or the required consent;
• break any applicable law, including data-protection, anti-spam and advertising rules (for example GDPR / ePrivacy and consumer-protection law);
• violate the terms or policies of connected platforms (Meta, WhatsApp, Google, Microsoft, TikTok) or the marketplaces you sync with;
• post or send content that is illegal, misleading, infringing or harmful;
• disrupt, reverse-engineer, scrape or attempt to gain unauthorised access to the Service.

You are responsible for the messages, ads and content you send or publish through the Service. We may suspend features or accounts that we reasonably believe breach these rules or put us or a platform partner at risk.

The Service connects to third-party platforms that you choose to link — for example your mailbox, ad accounts, WhatsApp, the marketplaces you sync with, and our payment and e-signature providers. Your use of those services is governed by their own terms, which you must comply with. We are not responsible for third-party services, their availability, or changes they make.

Some features generate content — such as ad copy, captions and marketing angles — using AI. This output is a suggestion; it may be inaccurate or unsuitable, and you are responsible for reviewing and approving anything before you publish or send it. You must not use AI output in a way that is misleading or that breaches a platform’s rules.

The Service — including its software, design and the content we provide — is owned by Scriptiflow and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell or create derivative works from the Service except as permitted by law.

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may carry out maintenance and will give advance notice of planned downtime where practical. Features that rely on third-party platforms depend on those platforms being available.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users or a platform partner.

On termination your right to use the Service ends. We will make your data available for export for a reasonable period and then delete or anonymise it as described in our Privacy Policy, except where we must keep it (for example invoices for tax purposes).

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties such as fitness for a particular purpose, and we do not warrant any particular marketing or sales results. Nothing in these Terms excludes liability that cannot be excluded by law or affects the statutory rights of consumers.

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. These limits do not apply to liability that cannot be limited by law, such as for intent or gross negligence or for injury to life, body or health.

You agree to indemnify us against claims, losses and costs arising from your Customer Data, your content, your use of the Service, or your breach of these Terms or of applicable law or platform policies.

We may update these Terms from time to time. If a change is material we will notify you by email or within the Service. Your continued use after the change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the Republic of Kosovo, without regard to conflict-of-law rules. The courts of Prishtinë, Kosovo have jurisdiction, except where mandatory law allows a consumer to bring proceedings in their own country. If you are a consumer in the EU, you keep the protection of the mandatory provisions of your country of residence.